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Privacy Policy

Effective Date: 13 May 2025

At Bimmer Battery Replacement, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, services, and mobile support team.

1. Information We Collect

We collect the following types of information when you contact us, book a service, or browse our website:

  • Contact Information: Name, phone number, email address, and service address

  • Vehicle Information: Make, model, year, and battery details

  • Payment Information: Processed securely through third-party payment processors (we do not store credit card data)

  • Website Data: IP address, browser type, device information, and usage data collected via cookies and analytics tools

2. How We Use Your Information

We use the information we collect to:

  • Schedule and perform your BMW battery replacement

  • Communicate with you about your appointment or service

  • Improve our website and customer service experience

  • Send important updates, receipts, or warranty information

  • Comply with legal or regulatory obligations

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only with:

  • Trusted service partners (e.g., payment processors, scheduling platforms)

  • Battery manufacturers for warranty processing

  • Legal authorities, if required by law

4. Data Security

We implement industry-standard safeguards to protect your personal data from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to:

  • Access, update, or delete your personal information

  • Request a copy of the data we hold about you

  • Opt out of any non-essential communications

To make a request, contact us using the information below.

6. Cookies & Tracking

Our website may use cookies and third-party analytics tools (like Google Analytics) to improve functionality and understand usage patterns. You can disable cookies in your browser settings.

7. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

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